Refund & Return Policy
To initiate a return, kindly reach out to our costumer service team within 14 days of receiving your purchase. Regrettably, if more than 14 days have transpired since you received your purchase, we are unable to offer a refund or exchange for any reason.
To qualify for a return, your item must remain unused and in the same condition as when you received it. It should also be enclosed in its original packaging.
Please not that certain categories of products are exempt from being returned. Specifically, any bottles that have been opened or tampered with cannot be returned or exchanged.
For Damaged or Missing Products/Order:
If you happen to receive your order and encounter issues such as product damage, broken bottles, incorrect flavors, or any other problems, please take a photograph of the affected products without delay. Following this, send the images along with a brief description of the issue, including the order number to firstname.lastname@example.org. Our team will promptly assist you in resolving any problems.
If you wish to request a refund, kindly get in touch with our customer service department to discuss any product-related issues you may be experiencing.
Upon receiving and inspecting your return, we will promptly send you an email confirming that we have received your returned item. Subsequently, we will inform you of the approval or denial of your refund request.
If your request is approved, your refund will be processed, and the corresponding credit will be applied automatically to your original method of payment or credit card within a specified number of days.
Late or Missing Refunds
Refunds are ordinarily processed within 7-10 business days. If you have not received your refund as expected, please follow these steps:
- Double-check your bank account to ensure the refund has not been deposited.
- Contact your credit card company, as it may take some time for the refund to be officially posted on your account.
- Reach out to your bank, as there may be a processing period before the refund appears in your account.
If you have completed these steps and have still not received your refund, please do not hesitate to contact us at email@example.com for further assistance.
Refunds are applicable exclusively to regular-priced items; unfortunately, sale items cannot be refunded.
We exclusively offer replacements for items that are defective or damaged. Should you need to exchange an item for the same one, contact us via email at firstname.lastname@example.org.
To initiate the return process for your product, please send us an email at email@example.com.
You are responsible for covering the shipping costs for returning your item unless it was found to be defective. Please note that shipping costs are non-refundable. In the event of a refund, the expense of return shipping will be deducted from your refund.
The duration it takes for your exchanged product to reach you may vary depending on your location.
If you are sending back an item valued at over $75, we recommend using a trackable shipping service or consider purchasing shipping insurance. We cannot guarantee the receipt of your returned item.